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Orders & Payments

How do I place an order?

Browse our catalog and select the product you want.
Click "Add to Cart" and proceed to checkout.
Fill in your shipping and payment details, then click "Place Order."

iii.Validate your shopping cart
iv.Indicate your delivery address
v.Confirm and pay for your order

Once your order has been validated, you will receive an order confirmation email.

Once your order has been dispatched, you will receive a dispatch email with a tracking number. If you have a www.crystiluxe.com account you can track your order at any time. Visit the "my orders" section of your account on the website. In this section, you will find the details of your orders and you can print your invoices.

Cancelling an order

If you have mistakenly placed an order, or would like to cancel an order before it is delivered, please immediately contact Crystiluxe customer service by e-mail us at www.crystiluxe.com

No cancellation is possible after any product under the order is in shipped status.

Shipping and Delivery

What is the estimated delivery time?

Delivery typically takes [3–5 days] for domestic orders and [5–15 days] for international orders.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS.

Customer Support

How can I contact customer service?

Email us at: [info@crystiluxe.com]

What are your customer service hours?

Our support team is available [hours and days, e.g., 9 AM–6 PM, Monday to Friday].